Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unworn or unused

  • With all original tags and packaging intact

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at contact@myfuelgo.com.

If your return is accepted, we will provide you with a return shipping label and clear instructions on how and where to send your parcel.
Please note that items returned without prior authorisation will not be accepted.

For any return-related enquiries, you can always reach us at contact@myfuelgo.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect, so that we can assess the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, or plants)

  • Custom or personalised products (e.g. special orders)

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

Please get in touch if you are unsure whether your item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to receive the item you want is to return the original item. Once the return is accepted, you can make a new purchase for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to an address within the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide a justification.
As above, the item must be in its original condition — unworn or unused, with tags and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@myfuelgo.com.